The Architecture of Good Markets

This is an edited version of Rohini Nilekani in conversation with Naushad Forbes, business leader and ex-President of the Confederation of Indian Industry, for an episode of India Development Review’s podcast, On the Contrary. Along with Arun Maira, the host of the show, they discuss what markets must include, whom they should serve, and the role they must play in enabling inclusive economic growth.

IDR Online

The Assumptions of a Good Market

A good market is one which helps to increase the public interest and prosperity, not just for a few but for all people. Ideally, this is also done without harming our planet. I see a good market as a kind of conversation rather than a dialogue of the deaf. It should be a way for people, societies, and nations to discover services of value that can be traded in as fair a way as possible. In our 21st century environment, there are so many questions to ask about market failure. However, I prefer to call it societal failure because it only happens when societies and the state are not able to create the leadership, institutions, and governance which can rein in excessive market power. I look forward to a world where Samaaj, Bazaar and Sarkaar can be in a better balance.

Unfortunately, over this past century we have watched this balance grow increasingly skewed. My philosophy is that societies came first i.e. people came first and created both the Sarkaar and the Bazaar in order to reduce conflict among themselves and create more efficiency, productivity, and prosperity for all. Over time though, instead of the Samaaj being the first sector, somehow we have relegated civil society and its institutions to the ‘third sector’. We need to set that right at the outset if we are going to make sure that the state and the markets are more accountable to the larger societal interest. We must now ask ourselves, how do we create a better system of capitalism or market economy which doesn’t allow all value to just pull towards one end of the spectrum? Secondly, how do we start to keep at the forefront of our minds that we are the proverbial frog and the water is getting hotter without us noticing it, because this is the decade in which we have to heal ourselves and the planet.

Naushad Forbes points out that when people talk about markets, they assume that a market needs many buyers and sellers to work efficiently, that a single buyer or seller cannot control the market, and that there is equal information about the potential benefits and costs of the trade on both sides of the seller and buyer. This is what creates equity that markets can potentially deliver together with efficiency. However, when these assumptions are not true, we end up with a less equitable market. So, how do we enable markets to work for people who are most disadvantaged? The solution may be to invest in the capabilities and skills of people.

Naushad gives the example of investing in education, since it enables people to participate in more productive activities and participate in markets where they’re able to earn good salaries and livelihoods, and get the rewards that an efficient operating system can deliver. There are also many failures that take place in markets, one being the environment since the cost of pollution is not something that markets have factored in. It’s possible for states and civil society to tax itself such that it invests in education and capabilities for all people in a society such that they can participate in markets. At the same time it’s possible to create minimum standards that must be maintained regardless of what the market outcome might be.

Listening to What the People Want

We need our government to start creating better regulations in order to safeguard certain resources, especially when it comes to environmental issues. These don’t have to be regulation which kills markets or innovation, but regulation which creates fair competition. As of now, competition seems to be reducing instead of increasing. We have seen how so many sectors that were more competitive are now becoming oligopolies, if not monopolies. This is not good because the power of some of these big players has become so vast that when innovations do pop up, they just swallow them up into their own stable. We need the government to be able to enable competition and innovation coming from everywhere, which means it must also look at how a small entrepreneur with a very good idea does not have to take far more risk in putting his innovation out than a big player.

This point goes back to the welfare role of the government. We cannot separate the idea of innovation and entrepreneurship from a safety net because otherwise we’re distributing risk unfairly. When a small entrepreneur does not have the safety net of public health, public education, disaster management, or the risk of absorbing failure, in comparison to the big guy who has access to private education, private healthcare, private capital, etc., then we are not distributing the risk of innovation fairly. This is where the government has to step in to create fair competition, a welfare net which I think is necessary for creating good markets. It also needs to regulate the excessive power and oligopolies, monopolies forming. Ideally, capital would also be made available to all, in the right doses and at the right time without you having to sell your soul for it. 

If we consider the trends of the past 150 years, an increasing number of people in the world have been able to participate in activities from which they have then benefitted, says Naushad. The same is true in India – since 1991 we have seen a greater reduction in the percentage of the population below the poverty line. These are indications that markets deliver a degree of prosperity, which any alternative system tends to struggle with. The issue is that it may not deliver this uniformly and equitably. However, Naushad argues that allowing the government to try to regulate the market may not be a wise solution. He mentions what happened in India in the ‘70s and ‘80s, when the government determined the price of cement, which led to a situation where there was a shortage economy co-existing with high prices. Once the intervention was removed by the government, the market operated efficiently – the price fell and the shortages vanished at the same time. So Naushad suggests finding ways where institutions independent of the government set the rules of the game. Some of them might be public institutions, others might be private institutions and they could propose a variety of formal and informal rules. However, he does not believe that India has the capability and competence in government to determine the right outcomes.

We need to listen to what the people want. Naushad gives the example of the ongoing farmers’ protest, caused in part because opposition voices were not heard. We have existing mechanisms and our parliament, where the opposition has a right to be heard. When they are not, then that voice shows up in the form of protests on the street. If we use our existing mechanisms to hear people out, we will be able to address many of those concerns. Perhaps not all of them, but enough of them so that people believe that some of these changes and reforms are in their interest. The ones that aren’t, that strike fundamentally at a livelihood, are addressed in another way such that we then say, “This is something in the longer run that I’m willing to go along with.”

Arun Maira notes that while India’s economy has improved overall since 1991, the broader picture is concerning, in terms of the size and growth of the economy and its relation to an increase in environmental degradation and inequities. Although the size of the economy has been growing larger, the shape has been worse. Per unit of GDP growth, the Indian economy has damaged the environment more than almost every other country, and it has grown less jobs per unit of GDP growth when we need to grow  much more because of our population than other comparable economies. To Arun, we have stopped listening to the people who are not benefiting from this system, and when they speak up, we say they don’t understand and that they are just protesting good reforms. The experts believe they have the solutions, the economists believe they know how economies should be run, and they’re not listening to diverse voices of other disciplines, and certainly not of people with less power in the system.

A Willingness to Learn

In order to go forward, I think that markets need to return to being spaces of discovery of goods, services, and talent, and we need to deepen trust. There has been a breakdown of trust between the state and the markets, and between the consumers and the markets as well. So we need to find quick ways to rebuild that trust. My attention is especially focused on the environmental dimension. The economy is a wholly-owned subsidiary of the ecology, and this ecology is very critical to people especially in India, because our people’s livelihoods are so deeply tied to the ecology.

We say that the perfect way of getting more people into prosperity is by pulling them off of farms because we have very low productivity in agriculture, so we don’t need 600 million people to be engaged in this sector. But even if 400 million of them are removed from the equation and we try to do more productivity on our farms, what will we do with the 400 million people and what will that do to the ecology? Unless we’re able to answer that question, I don’t think we can even think of reimagining agriculture. I see the conversation happening between the government and farmers as an opportunity to rethink how we can do sustainable agriculture while keeping people’s livelihoods attached to the land in a sustainable way. That’s one avenue through which we can go about restoring the idea of local innovation, discovery, and trust.

We are all citizens first. We are not consumers or subjects of the state first, we are citizens and human beings first and foremost. So we need to develop our own ability to hold conversations about what good markets and good states can be. We need to do this so that we can all continue to survive together. We need the power of markets for its innovation and drive towards efficiency, and we need the state to hold human beings accountable and to create the institutions to have more equity, to unleash the good of markets. I think people are realising that the time has come to grapple with these big questions 

The problem is that all of us, myself included, want to prove that we are right. And if I’m right then you have to be wrong. So how do we, in this decade of increasing polarization, have the confidence in ourselves to hold on to the grey spaces between black and white and listen to other people’s ideas without judgement? It’s only by doing this that we may be able to find our way out of the existential threat that we are facing right now and unleash more creativity. The minute I shut you down, I shut down the potential of your ideas and your innovation and vice versa. We need to learn how to hold and express doubt without fear of reprisal, and recover those spaces of speaking maturely without judgement. There are many pathways given by so many experts, so we should listen and occupy the grey area to understand its nuances and riches.

 

We have been experimenting with unbridled democratisation of opinion. It was necessary because at first, not enough people had a platform to say whatever they wanted. Social media allowed that to happen. It’s been a wild ride and an amazing experiment, but experiments can and do go wrong. Reason lies in knowing when an experiment has gone too far. While we should never have to clamp down on anybody saying anything, to undermine professionalism and experience and allow everyone to be an expert just because they have an opinion has actually damaged the building of better governance, better markets, and better societies. So we should allow ourselves to respect experience and professionalism.

The problem occurs when those who are already in power monopolise what expertise is, who can become experts, who can acquire experience, and who disregard those traditional wisdom experts. This is when things go wrong. But we have reached a point of extreme danger in society to say that everyone is equally able to profess an opinion, because we are not. Then it’s a race to the bottom. Even when it comes to the relationship between consumer and the producer, I think some forms of expertise and experience have to be respected to make the markets better. As Arun mentions, the experts we require now to find the new normal, which will produce a more inclusive pattern of growth, more equity and justice, and less environmental degradation, are experts who are humble, listen deeply, and are willing to learn. 

Rohini’s Comments at The Annual Desh Apnayen Awards Ceremony

This is an edited version of Rohini Nilekani’s address at the ACTIZENS awards ceremony hosted by the Desh Apnayen Sahayog Foundation. In her speech as Chief Guest, Rohini Nilekani discusses how we can harness India’s latent potential to shape extraordinary citizens who will make India the world’s greatest democracy.

You and your friends, and all the young people like you in our country, have a really joyful responsibility to hold a brighter future and not to get weighed down by it, but see yourselves as trustees of a bright shining future for our country. I truly believe that if we can get our country right, if we can get India right in so many ways – including on the front of equity and justice and environmental sustainability, and opportunities for all – it is much easier for the whole world to be in the right path, because we are soon going to represent 1/5 of all humanity. So, think of the future as a road on which we will all walk together, carrying a light, joyful responsibility on our shoulders, because we are poised for so many good things. But as Vallabhbhai said, “Each one of us if we’re not active, this potential can fall apart.” They keep saying that what we call a demographic dividend can become a demographic disaster. And I must apologize for my generation, we seem to have left young people with a host of problems. But, in some sense, I think sometimes the crisis as we saw last year, the crisis of the pandemic, showed how much marvelous humanitarian energy could be put forward into the world.

So if we decide to look at the potential of abundance everywhere, I think we can genuinely collaborate to make a better future than some people claim that it might become. And democracy is a very important part of this, I believe. Because what do we want when we all sit and quietly think, what kind of society do we want to belong to? Just like you and I, all want our freedoms – the right to act, to speak, to wear what we like, to work, to improve our opportunities, and to improve the opportunities of the people around us. Everyone wants the same thing. So, the minute we step out of ourselves and into our communities, we realize that pretty much everyone wants the same thing. And therefore, what can I do? Because all of us here, some of us are more privileged and I accept that. Definitely, I belong to the very lucky privileged class. But all of us who are gathered here today are very, very privileged people in this country. And we know there are so many people out there who are not as privileged as we are, and yet, they have the same dreams, the same aspirations, and the same hopes that all of us have. So, one of the first things I believe we need in this century, which is already somehow 20 years old, is empathy.

I keep telling young people to stay curious, because there’s so much that we don’t know. And life is full of so many possibilities. So one: Stay curious. Two: Stay connected, because everyone is dependent on everybody else. And sometimes we forget that we are part of this big web. So stay connected, understand all the connections. This small little virus has taught us that. And third : Stay committed. Because all of us, especially when we are young, are trying to find our little space in the world, right? Who am I? What do I want to be? What about my personal ambition? But what about everything else? And from what I’ve seen and heard of all of you, you’re already much more mature than I was at your age. You are very clear about what you want to do. And I salute you. Really, I meet many young people in this country, except in the last year, which I feel so sad about. But they have shown me the limitless possibilities of India’s future. So again, I thank you for taking on this project, which Vallabhbhai started a few years ago.

So, when I was like you I must say that I was an activist. I was a bit aggressive, which I don’t recommend. But I was like that. And I used to say everything must be right. I grew up in Bombay and actually, I was very lucky because we had very good public services. Some of you who are in Bombay may not have even experienced what I had in the 70s and 80s. We had a good bus service, good electricity, good water, public safety, and women could go safely out at night. It was a different time and a different city. But sometimes people used to throw garbage. I used to get very upset and I used to go and pick up the garbage in front of everyone and glare at the person who had thrown it. Now, while that seems like the right thing to do, I soon realized that it didn’t make me any friends. Why? Because even though I was doing the correct thing, which is picking up trash from the public, I think my attitude was not right. I was doing it in a superior way, not accepting that I also have so many faults, other people have faults, we are all on individual learning journeys. So even as you pick up that trash and put it in the dustbin – we had proper dustbins in those days – something was not right, okay? And I had to learn, my young friends, over the years that the ‘what’ is less important than the ‘how’. So, I grew up and became more mature over the years.

When my husband was working for the government, outside our house in Delhi there was a tea stall and people used to drink tea and throw the paper cups right there. Now I said, “Should I go and make a big fuss? What should I do?” Then I said, “Be calm.” And I used to go everyday and very quietly, without making a fuss, picked up those cups and disposed of them correctly, and smiled and did namaste to those people, because really I’d learned that we cannot sit so much in judgment of other people. And when I did that, young friends, to my great surprise, within two days, the throwing of those paper cups stopped. After that, till I left that house, not one single piece of garbage I saw anywhere around me. Why am I telling you this simple story? It’s because we all evolve, yes, but I would like you to learn from my journey that sometimes when we do the right thing in the wrong manner, it really doesn’t help anybody.

So, having said that, always participate. All of us know things around us are not right. Some child may think, “Oh, why are we wasting water?” Some other young person may say, “Oh, what about our rights of expression?” Some other young people may be interested in other environmental issues. Please learn more about that thing which you care about and are passionate about and you want to change, and then think, talk to your elders, talk to your friend, “How can I participate in making real change and not make the mistake which Rohini did?” Participate with humility, participate without judgment, participate with self-reflection, and you will see the difference between doing it one way and doing it another.

Young friends, I was very lucky because Infosys, the company my husband set up with Narayana Murthy and others, that we became very wealthy, but not immediately. Infosys had to work for a very long time, very hard. It was after 15 years or so that Infosys succeeded wildly and beyond anybody’s expectations. And I had made a very early investment. From my small amount of money which I had in Infosys, I turned into a wealthy woman. Now, why do I tell you that? It is because in my family, wealth was not considered something great to be proud of. One of my grandfathers was very wealthy and did a lot of philanthropy. The other grandfather, my father’s father, Babasaheb Soman, was a lawyer who half the time didn’t want to take his case to court and asked his clients to settle issues out of court, and so he got no fees.

So he was certainly not wealthy, but both of them had wealth of mind. My father’s father joined Gandhiji when Gandhiji made his first clarion call for volunteers to come to Champaran in 1917. He was among the first people to go and was there with Kasturba and Gandhiji for several months. They built schools, they built toilets, they did a lot of work and then my grandfather joined the freedom movement. But always we were told that wealth is not what you aspire to, you aspire to high thinking. So, when I came into so much wealth, I was very confused, “What should I do?” Because I was on the other side before, and now I was on this side. Now I was the wealthy one. And it took me a long time, my young friends, to accept that wealth because it was ethical wealth. It came about the right way. And what was the responsibility of that wealth in society? I slowly learned that I was only a trustee of that wealth, and that it must be used for society.

The responsibility of wealth in a democracy is to be useful to society. And then I started my more serious philanthropic journey over the years, working with several organizations. Today, my husband Nandan and I have signed the Giving Pledge, which is a global pledge, where we have committed publicly to give half our wealth away to good causes in our own lifetime. And I tell you, it’s not easy at all to do that well, okay? It’s a huge responsibility, but we take it very, very seriously and if God forbid anything happens to us, our children have promised to fulfill that pledge.

The last point I will say is that in the continuum of the state, society, and markets, my strong belief is that society must come first because at the end of it, no matter who you are, you may be a student, you may be a teacher like Vallabhbhai, you may be a very successful investor, you may be doing very well in the Army or in politics, or anything, but who are you first? Of course, you’re a human being first, but after that, you’re a citizen. You’re a citizen of your society, you’re a citizen of your nation, and you’re a citizen of this world. So you’re a citizen before you are an employee, you’re a citizen before you are a consumer of market goods.You are a citizen before you are a subject of the state and good citizens together make a good society, and a good society can make sure that governments are accountable for the larger public good. They can also make sure that markets don’t become runaway powers and are accountable for a good society. So,by being the first building block of a good society, as citizens and actizens, together we can build a democratic society, where we can hope that, that child whose face you sometimes see when you’re coming to school or when you go for a vacation somewhere, who doesn’t have the benefits that you do, even that child can be included in a brighter future. So again, I say, stay curious, stay connected, stay committed and magic will happen.

Trust is the Absolute Foundation of Any Partnership: Q&A with Rohini Nilekani

Rohini Nilekani is a fierce believer in the power of being an active, participatory citizen. She quips that her friends could get irritated with her Gandhigiri, as she went about picking up waste which people had thrown on the road or requested people to stand in line at bus stops right from her childhood days.

Today, as a philanthropist and a leading voice representing civil society, Rohini supports ideas, individuals and institutions doing ground-breaking work that enables a strong samaaj with ethical leadership, a sense of urgency and the courage to learn. She is the Founder-Chairperson of Arghyam, and Co-founder and Director of EkStep. She is also an author, Giving Pledge Signatory along with her husband Nandan Nilekani, a former journalist and a member of various advisory boards. 

How did you arrive at this idea that value is created when the civil society, government, and markets come together and co-create to solve societal problems?

Since childhood, I always felt very strongly about citizens banding together to do some things. But putting these three things together really happened in 1997 – when I had gone on a field visit for our work on water in the Northern state of Bihar in India.

I got talking with one of our partners there, with whom we were working through Arghyam. He said to me, “in the good old days, society used to be very strong. And then in the last century, the government became stronger (starting with colonialism and onwards), followed by even stronger international corporations, especially with globalization. In the process, society kept getting pushed back and back and back to the lowest point instead of being at the top”.

This really made me think. I started reading and learning about societal movements, about social change, about power structures. And it occurred to me that in this continuum of society, and markets, and the state – in this continuum, the most important sector was the societal sector! That if we want any change to happen, we have to look at the role of all these three sectors. I’ve been feeling for a very long time now that the societal sector has to be the strongest foundation so that the markets and the state can be responsive to the needs of the society. So all of my work has been on how we can strengthen the foundational society, to actually try and come together to solve problems for itself, and include bazaar and sarkaar without letting the societal power reduce. Without creating an imbalance. 

This idea of Societal Platform Thinking was germinating in your mind and manifesting through your work since 2004. What were your personal experiences, how did you come to this construct of Societal Platform Thinking? 

Through my work at Akshara Foundation, I learnt a lot about how to work with the government. But it was when we started Pratham Books, whose mission is to ‘put a book in every child’s hand’, there I realized that even working with the government would not be enough. You have to involve a broad section of society to make sure that every child is given the gift of a reading life. 

We knew that the publishing industry in India was in dire need of change: if we cannot find more than 600 books in any mother tongue language put together but English, and we have 300 million kids! Something needed to be done with urgency! So we decided that we have to unleash the creative energy of all the people in India, because every household is a storytelling household in India. Everybody tells the stories of the epics to their children and grandchildren. So how could we transition from an oral culture to a written culture? 

We started working with publishers, with state governments, and we worked with every single creative artist we could find. It taught me the power of unleashing the most amazing positive energy of people. Writers, illustrators, translators, editors, publishers, governments, philanthropy – everybody came together. We innovated on how to make a book cheap to publish, and financially accessible to many? Even though it was underwritten by philanthropy, we wanted it to be eventually financially sustainable. And, we did.

So, innovation mattered a lot. Partnerships mattered a lot. I learned about unleashing the societal energy that people have in them to achieve a common goal. And this learning has informed the coming together of Societal Platform Thinking.  

You have always stressed on leadership for the society and of the society. So when you think about leadership, how do you look at that dimension?

The true idea of leadership has to come from a place where I feel the responsibility to change something that I think is not correct in the world. It could be anything. And if leadership is born from that – that idea of transformation, then you have to shoulder the responsibility to make that transformation happen. 

And we all know that we can’t do this by ourselves. Leadership is about being a follower of other people’s ideas, because we are always standing on the shoulders of other giants. But it is as much about being able to create a followership. We ensure that by our example.

For me, the power of intent always matters a lot. I did realize on the way, however, that just the power of intent is by no means enough. When I co-created my first institution in 1992, Nagrik, we wanted to have safer roads in India. While the intent was strong, by every metric it was a disaster – now i realise that we didn’t yet have the language or the grammar of that intent, so that we could be effective. A leader must learn with his or her team how to create a grammar, so that people can build a language.So for me, leadership is about enabling the grammar of that intent, so that everybody can work on enriching the language of that mission or whatever that we decide to do together.

You are an advocate for creating safe spaces to embrace failure, and you have talked a lot about this. So we’d love to hear your perspectives on failure and how you look at failure.

In the social sector, it’s very hard for us to talk of failure publicly. I do understand where it is coming from – most social sector organizations need funders, and funders like to hear nice things about what they’re funding. It’s only now that there is much better sense that funders need to know about what didn’t work. So that they are able to fund that as well. 

We are beginning to learn that failure is okay. In fact, we had a failure conference in Bangalore three years ago, where icons of the civil society movements in India came and said, here’s how we failed. Here’s why we have failed. We take the responsibility for that failure. But here’s what we learn from the failure. 

Nobody wants to fail – so we should be careful of not glorifying failure. But in our organisations, we really must make time to understand failure, to accept failure, to discuss failure, and then where possible, to pin accountability without demeaning that person or team so much that they won’t try anything different again.

You have led the charge in philanthropy in India in many ways – with investments in Societal Platform and the way you have been a risk funder through trust. Tell us more. 

I started off as an activist in some sense – whether it was at Nagrik or Akshara or Pratham Books. I was inside these civil society organizations, and I knew how difficult it is to have to respond to donors who don’t understand the ground reality. The reality is that things keep changing, and you need to be able to respond to that changing situation in a flexible manner. Whereas, if you’re stuck with some programmatic kind of backed donation or something very specific, it really makes the organization very rigid, and makes people very anxious about reporting to the donor. So, I know the feeling and the hardships – I had been on this side. 

So now as a donor, I know that I cannot, cannot, cannot thrust my own ideas and opinions and rigidity on to any organization and expect them to succeed. There’s just no way! I recall, one of the first people that I gave a large chunk of money to, Mihir Shah in Arghyam said, “Rohini, don’t make the mistake of calling your partners grantees. You should not be a donor and they should not be grantees, you should be partners.” We really try our best to always do that. Trust is a basic currency we need. You just have to work on trust. Of course, you have to do some due diligence and sometimes your trust will be betrayed, but you learn. So for me, trust is the absolute foundation of any partnership. 

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Societal Platform

My Philanthropic Journey: How I Learnt to Stop Worrying and Embrace Failure

This is an edited version of Rohini Nilekani in conversation with Vidya Shah, Chairperson & CEO, EdelGive Foundation at EDGE 2020. They discuss Rohini’s insights from her philanthropic journey over the years.

My work in philanthropy spans different spaces, from groundwater and sanitation, early learning, social justice and governance, to the arts. I have portfolios on active citizenship, young men and boys, environmental issues, and how to collaborate on better access to justice. It may seem like this approach makes me a jack of all trades and master of none. But I would like to put this in perspective, because while these are all different issues, to my mind they focus on the same thing, which is the strengthening of Samaaj.

I’ve said many times that making the Samaaj strong enough to solve its problems on its own, obviously with collaboration, remains the single driving spirit behind my philanthropy and my other work as well. Regardless of what field we are working in, what I look for is ideas, individuals, and institutions that have the integrity, commitment, and passion to solve something that they care about. These are all societal issues, and through my philanthropy, I hope to strengthen communities and Samaaj to respond to problems and see themselves as an active part of the solution. Thanks to India’s thriving civil sector, I am able to work across these areas and have the privilege of supporting some amazing organizations.

How to Strengthen and Support the Social Sector

There are so many things acting on civil society right now. Pressures of fundraising, pressures of all kinds of reforms that the government is undertaking that are worrying the sector a lot right now. And on top of that, because of the Corporate Social Responsibility (CSR) law or because of various diversions in ideological beliefs, many rich philanthropists have undertaken initiatives to implement their aims on their own, hiring their own people and operating within their own gate. They may be collaborating with the government, but not necessarily with existing civil society institutions. This is a worrying trend because these civil society organizations have their feet very firmly on the ground. They’ve done the work for decades, they understand how problems evolve, and how sometimes a new solution may give rise to a new problem. Unless you have a deep, contextual understanding of the issue, you can’t really grapple with the inequities that common people have to face. So, I would say to philanthropists, even if you implement within your own organization, make sure to find those people who are already doing good work. And I think many of them do that. For example, at EkStep we are rolling out a huge platform along with the government, but we also made sure to include many civil society organizations in it. 

We need to collectively work on making our society strong, and that means strengthening its institutions, leadership, and a moral base so that we can confidently hold the markets and the state accountable to the common public interest. Society is not homogenous, especially in India, so it is a tricky task to ensure that societal tensions do not spill over. For that, I think the first thing is we need to go back to the basics. We must start having conversations about how do we see ourselves as citizens first? How do we see ourselves not just as consumers or subjects of the state, but as active participants in society?

Today it is so easy to wake up in the morning itself as a consumer, you know? The first cup of tea you have and until you go to bed, something is there which ties you to the market very closely, especially digitally. Today, states are so powerful. From morning to night, you’re also ruled by a million laws, some of which you don’t even know. So how do we grab back for ourselves? We need to understand that we are citizens first, and that we must work to make our society better for everyone, whether that means just doing something within your building, house, neighborhood, city, or for the whole country. So, just that flip from realizing you’re not a subject, you’re not a customer, you are a human being and a citizen first – once these layers are understood, it becomes easier to do the work which strengthens Samaaj.   

The task before civil society and the media now is to make people see that they need to be giving back to society, and the work that they do through their businesses is not enough. Because that old idea of the business of business is business, that’s over right? We have understood the interconnections so much better, especially in 2020, that I think for more business people and wealthy people to start giving forward into areas that they don’t directly benefit from. It’s a very critical way forward, even for themselves, because you and I know what kind of satisfaction and joy and discovery we get from doing this work. I think it is up to us also to tell these stories a little better than we are doing right now, to draw in more people into this adventure. So, there’s work ahead on all sides. 

This is more complex for women, since many women do not have control over their finances and being able to give is a tricky issue. Personally, I had to battle for my identity because Nandan takes up such a large space. I had to work and demonstrate over time, my approach is complementary and different to his. I was fortunate enough to put my own money into Infosys, so I became independently wealthy and have more control over my own finances. Families need to understand that women can use their talents, not only in their jobs and home life, but can also work to improve their community. I urge women to take this up confidently, start as small as you feel comfortable with, but do not be afraid to make the demand on money to give forward, because it’s another way to contribute to the family and instill important values in the next generation.  

In the last two decades, people have had these conversations and learnt from each other in the sector. They are beginning to join head and heart and pocket. It is true that people start either from the heart or from the head, and strangely the journey from the heart to the head is actually a very long and deep journey. It’s an evolution. It’s a learning path, and people who start from head quickly realize that they need a bit of heart, and people who start from the heart realize, “Oops, we need to think this through much more for systemic change.” So they get there eventually, and again, we must make sure those of us who are so passionate about this sector, ask how we can keep more resources out there so that people can converge their head and heart and not forget about their pockets as well. Open your head, your heart, and your pocket.

Most people have understood that they have to work with the government, the biggest player of all. And that doesn’t necessarily mean the Prime Minister’s Office. It could mean working with the local panchayat, ward councilor, or mohalla committee, or it could be any form of a state or a para-state organization. So first of all, we need to understand what we mean by government. And if you’re doing new philanthropy, begin small. There are a variety of opportunities to engage with the government and it will help to expand your own work, even if it is at a very small scale. Today, if you go to your ward councilor and say, “I want to give books and uniforms to one school”, you are already working with the state and the political system. If you begin small, you will quickly understand how that will help you to scale up your work.  

The Challenges for Indian Philanthropy 

I think philanthropists who are business people who have to constantly work with the government, are generally very nervous to take on risky things which the government might think are anti-government. Even though they may not be, right? If something is pro-people, it’s not necessarily anti-government. So, we have to be very careful in our philanthropy. It must be pro-people or pro-ecosystems that also benefit people. And I think Indian philanthropy needs to take a very hard look at what is actually happening on the ground. Why are people suffering? With climate change, who’s going to suffer? Those who live at the edge of livelihood and land, livelihood, and water, those kinds of places.

If we do not understand now that the economy is, as they say, a wholly owned subsidiary of the ecology, then even businesses will not thrive. Otherwise, corporates will shy away from the hard questions about pollution, water sustainability, land issues, agriculture, and many more issues. Being pro-people and pro-environment for our country is important right now. We can afford to take more risks, even in terms of access to justice. How many people are languishing in prisons without trials because they do not have easy access to courts and lawyers? Societal issues are intricately linked together, and those connections are being woven tighter together as time goes by. We need to understand this and use those insights in our philanthropy.  

I think that civil society in India needs to realize that they were dependent on foreign and multilateral organizations for funding, and that they did not spend enough time and energy to bridge divides between them and Indian funders. Instead of assuming that people will not fund them, they need to now tell their stories in a way that will help funders understand. So there is a lot of work that civil society needs to do to reach out to Indians who are becoming wealthier or are already wealthy. We need to galvanize our own super wealthy, and get the wealthy to start openly giving. When we talk about wealth in India, it is often in hushed tones. Wealth creation is actually a good thing because that’s how you bring more and more people into prosperity, which is why societies allow it and the state encourages it.

But wealth must be used and must be seen to be beneficial for all society. If only a few private people are benefiting from wealth creation, and masses of people are not seeing the benefit of that wealth creation, then clearly something is very seriously wrong. So, there is a lot of churn going on right now. These last 20 years, a lot of economic papers have celebrated billionaires, but I think we are seeing a tipping point now. People have understood that while wealth creation is good, accumulation of so much wealth in few private hands that is not visibly being deployed for societal interests, people are beginning to wake up to the problems that that poses. And I think today all wealthy people need to reflect on the opportunity to be more useful to far more people and do it visibly. I think the time to be shy about it is over.

Finally, we need to look at retail fundraising. How do Indian civil society organizations tap into this more effectively? While I think we do need to professionalize civil society, the core of the sector is the volunteer energy that people have in them. The desire to do good for its own sake, without transactional results, is what motivates us. That is what we need to see coming up again, so civil society has to learn to tap into that. 

Moving Towards a Digital Civil Society 

The pandemic has helped us realize the importance of digital spaces, especially when it comes to creating a more resilient civil society in India. Whether in terms of organizations’ capacity to quickly respond to emerging problems, or the capacity to not be dependent on a few funding waves, the sector would benefit from the move to the digital. In order for this to happen, we need to build out capacity building as a sector in philanthropy and civil society. We need to provide more training, tools, and resources to civil society organizations because without financial support they may not be able to do it. 

Over the past few years, our teams at EkStep and at the Societal Platform have been thinking about how to use technology to build for inclusion. Although I am not a techie, I have learned to expand my definition of tech – farmers use the plough, Gandhi used the charkha, we moved from bullock carts to cars, and these are all examples of technology. Everything is technology, but information technology particularly is double-edged and we know it can be used for both good and bad. Information technology amplifies intent, so working on intent and declaring it is very important. We need to constantly make sure that our technology does not lead us away from our intent. So how do we make technology work for society, to serve Samaaj? This is why we designed Societal Platform Thinking. If we want everyone to have an education, healthcare, access to justice, water, or any other basic necessity, can we use the power of all these emerging technologies to do that instead of trying to capture value at one end of the spectrum? 

There are no simple solutions, but I believe the way forward is to create open public digital goods so that everyone can be a part of taking back technology for society. I don’t see how else we can solve these complex societal issues, which is why I urge civil society organizations to bring themselves into the digital age, because the new societal problems are going to be digital age problems. We need a healthy digital civil society to tackle digital age issues on virtual platforms. These are complex issues, but they can be made simpler with the goal that technology must enable inclusion, choice, access, and agency. And we have to design for all these principles, which is what we hope Societal Platform Thinking will do. 

Stewards, not Bystanders: Civil Society Creates New Opportunity to Co-Design Cities

Citizens now have more opportunities to take active part in building urban resilience

This year, I have been from Bengaluru to Kabini and back several times. Every time I return from the forest and the rural countryside, my eyes and senses hit refresh, and I see my home city with a new perspective.

The overwhelming impression is of a metro undergoing a painful renewal. Masses of threatening concrete overhead, piles of rubble underneath. And through this grey canvas, dots of colour as hapless citizens weave through the traffic, without proper visibility or signposts, navigating past trucks and haulers, moody traffic signals and perplexing roundabouts.

It feels as if Bengaluru, like so many other cities in India, is testing its residents. The unfinished infrastructure is a poster promise of a better future. The city demands patience, demands faith, demands hope. The residents experience resignation, weariness, and a lasting numbness.

When I finally get home, I enter an urban version of the forest I left behind – my neighbourhood has a dense canopy of trees. Yet Bengaluru is not homogenous, and my sylvan surroundings are an anomaly now in the erstwhile garden city. It has a criss-cross of diverse identities and designs. It has layers and layers of privilege on top and tiers of disenfranchisement below. Yet, the dysfunctionality of the city creates a perverse equaliser. It brings an end to the secession of the elite. Our bubble breaks with the chaos of the traffic, the pervasive pollution and limitations on personal spaces.

But there are now new opportunities to engage with the city’s future.

All over India, there are efforts inviting citizens to re-imagine belonging. To make the city their own. The discourse has firmly shifted from whether the city should grow to how it should grow and change, and who should participate in the change-making.

Today’s technologies enable mass participation in civic design. In metropolitan areas and beyond, digital age civil society organisations (CSOs), often helmed by creative young leaders, use tech-enabled design to challenge the supremacy of the State in urban futures. Thriving Residents’ Welfare Associations (RWAs) and dynamic CSOs seem determined to take back their city.

For example, during the lockdown, Yugantar filed a Right to Information (RTI) petition to find the total number of slums and their population in the Greater Hyderabad Municipal Corporation. This data was then shared with local NGOs to better target relief work. Haiyya, through a local campaign called Health over Stigma, helped hold service providers accountable for providing safe, non-judgmental sexual and reproductive health services, especially for unmarried women. Reap Benefit in Bengaluru has developed an open civic platform that comprises a WhatsApp chatbot, a web app and a civic forum. The chatbot guides users with simplified steps through a variety of civic challenges that are engaging and fun. If you see a pothole on the road, you can send photos, but go beyond reporting to next steps. A friendly technology helps convert agitation into action and turn bystanders into stewards.

Civis understands that technical environmental legislation can sometimes bypass civil society, even though we are all heavily impacted by environmental degradation. In March 2020, a draft notification with radical new rules was put up by the environment ministry for public consultation. Civis put up a simplified version and more people were able to directly participate in the consultation.

We must encourage these and many other samaaj-based efforts. More importantly, we must each find our own way to participate in these ventures. Democracy cannot be a spectator sport. Good governance must be co-created, not just consumed. No matter who you are, you are first a citizen. Even if you head a government department or a successful business — you remain a citizen first, a part of your community. And I believe it is only the samaaj and institutions of the samaaj that can hold the State accountable to the larger public interest of making our cities more livable for all.

Luckily, today’s new technologies allow us to participate more effectively with relative ease. I am not talking about simple clicktivism, but how a tech-enabled, societal ecosystem can distribute the ability to solve; can democratise civic engagement; and can help people co-create their city’s future.

However, there is an important caution here. We need civil society itself to get more digital in the digital age. Especially because only an engaged digital samaaj can keep tech corporations more accountable and prevent them from unleashing tools that distort the political and democratic process or reduce individual and collective agency. Urban movements are critical for this cause.

The pandemic has forced us to speed up our thinking on what cities should look like in the future. Citizens now have more opportunities to take active part in building urban resilience. Young leaders are creating more options for empowered citizens to co-create more humane environments. When we return to the city from the forest, we should feel a buzz, not a burn.

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Hindustan Times

The Newsminute

Hindi | PDF | Rajasthan Patrika

Hindi | Rajasthan Patrika

Daan Utsav: Investing For A Better ‘Samaaj’

From the beginning of October and through the end of December, our minds are more attuned to giving and sharing. The giving season starts with Gandhi’s birthday and goes on well past Christmas. In between, there are many festivals of sharing, and gratitude, including Dassera and Diwali.India’s Daan Utsav is well-timed to enhance the feeling of fellowship and to encourage people to open up their hearts, minds, and pockets.

This year, the pandemic gives us even more reason to share the burdens of others, and to practice kindness to strangers. We have learned in these past few months what the state and the markets can and cannot do for us. We have also learned what the samaaj or society can do. We have seen generosity pouring out across the country; we have seen a rise in the philanthropy of ordinary citizens, both in terms of their time and money. We have seen the civil society sector, and the voluntary sector, rise up to stem the worst of the suffering.

This is a beacon of hope in these bleak times. It is the signal in the midst of all the noise. It tells us that when people engage in concerted action to help others, then we are on a strong foundation to nurture a society that all of us, not just some of us, would like to live in and belong to. I have personally always structured my philanthropy around this simple idea. If we can continue to build a good, resilient samaaj, which derives its energy from a moral leadership; which is inspired by the interconnectedness of our fates; and which is driven to co-create positive change, then we can face any future with the optimism that is unique to our human species.

So how do I help this idea along? Luckily, there are hundreds of organisations in India that are trying to do something similar: they want to help people become part of the solution rather than remain part of the problem. They want to unleash innovation, find change-makers, and support them to become leaders and institution builders. They want people to engage as citizens, especially at their local level and figure out how to come together to resolve societal issues. These cover a wide spectrum from water, health, education, livelihoods, public infrastructure, environment, and also issues of access and voice.

With my amazing team’s help, I try to find and support ideas, individuals, and institutions that resonate with the vision of building a strong samaaj, a good samaaj, through personal action. We call this portfolio – Active Citizenship. Citizenship is typically seen through the lens of voting during elections, making claims of the state, and sometimes of active resistance.

But there is ample space for deepening this idea of citizenship. Here’s just one example. We are a young nation coming of age in a digital era. This can upend the traditional imagination of citizenship and citizens’ engagement. Emerging digital technologies, now widely adopted around the world, increase the possibility and space for participation. They can allow you to better understand your community’s issues but also your own rights and duties. They can help find allies outside one’s narrow circles. They can increase the discovery of other people’s solutions.

Luckily, India’s voluntary sector is just beginning to tap into this potential. There are many initiatives, both urban and rural, rising up from the samaaj, to expand citizen participation. There are instances of new, diverse institutions of the people – from neighbourhood societies to digital, issue-based affinity groups.

I have been able to support about a dozen wonderful organisations, most led by young, dynamic leaders. Organisations like India Rising Trust and Reap Benefit work to build more opportunities for civic engagement at scale, to solve hyper-local problems. Jhatkaa works to mobilise citizens around issues and help them take action. Other grantees work to reduce the friction between the citizen and the state. Civis is a platform that helps citizens understand and give feedback on drafts of legislation and government policies. Nyaaya works on the other side, helping citizens understand laws and regulations. Socratus Foundation for Collective Wisdom looks to understand wicked problems and bring all stakeholders together through a deliberative, outcome-oriented process.

I find great inspiration from the work of these leaders and institutions, no matter their size. I do believe that this space needs to be better seeded with magnanimous philanthropic capital. I hope much of it will come from small givers giving big. I hope some of it will come from big givers giving big. During and beyond Daan Utsav, we must support organisations that activate people to become better citizens – first for themselves, and then for society. So that we can all thrive in a better samaaj.

Bloomberg Quint

 

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Distributing the Ability to Solve

Water is the key sector when it comes to climate change related challenges. It is ever changing and complex, with equity, quality and quantity issues rising routinely. Usually, water issues have to be dealt with locally, in context. For example, even if you planned to bring water from a faraway river to a city, it is the city planners who need to engage with how equitably that new water will be used; they will have to design to carry away excess flow and sewage and so on.

For that, you need local talent. You need communities to come together along with trained professionals and local leaders to understand how THEIR water behaves, both above and below the ground. They must be able to find granular solutions that accommodate upstream and downstream solutions created by others. For example, to manage groundwater sustainably in one panchayat, you need to find out if you are sharing an aquifer with another panchayat, and co-create an equitable system.

This means that we cannot push for one size fits all solutions. Instead, we must design capacity building in order to distribute the ability to solve. A technology backbone, which is unified but not uniform, which allows local, contextual problem solving at scale is the need of the hour. Our teams at Societal Platform.org and Arghyam are beginning to build just such an open, digital, shared public infrastructure.

Nurturing community capacity and resilience in the face of climate change is critical. In the water sector, for life and livelihoods, it is especially so.

[Written for the September 2020 issue of the ICC Newsletter]

Rohini Nilekani’s Comments at Launch of the #DigitalDecade to Strengthen Public Institutions

This is an edited version of Rohini Nilekani’s comments at an online event hosted by New America. The discussion was on the margins of the 2020 UN General Assembly to launch a #DigitalDecade to develop open source technology solutions that will strengthen public institutions in countries worldwide.

We have reached a tipping point when it comes to digital public platforms and that’s marvelous news. And I believe that societal platforms are the most critical thing to focus on in these times, because when we forget to do that, I really believe that the markets and the state become far too powerful. If we want to really move towards our goals of equity and sustainability, then we have to design for the inclusion of all those in whose name the state and markets function, right? So, we call this effort Societal Platform Thinking and it has design principles and core values to guide us, and we really intend to empower the first mile, not the last mile – we call it the first mile, where the problem manifests and we aim to restore agency. 

So, we all know that societal problems are large, complex, and dynamic and that any effort to address them has to be anchored in the creative collaboration between society, state, and markets. But how do you reduce this natural friction to collaborate? How can you create platforms that allow for contextual problem-solving? How can these be designed in a way that is unified but not uniform, so that we can support rich diversity at scale? And that’s what keeps our teams awake at night.

To solve these complex problems, maybe we don’t need a single platform, but an ecosystem of platforms that play different roles. So some can act as context-independent foundations, like mobile, cloud, or GPS. And this is the digital public goods infrastructure that we are talking about, that allows everyone a unified platform to engage with. The second layer is the context-aware layer, which allows the co-creation of tools that build trust. That allows all actors to work together with a shared understanding of processes. And the third layer is the context-intensive layer and it’s very domain-intensive because it allows people to actually deploy and amplify solutions in specific sectors, whichever they may be, livelihoods, or water, or education.

To us, Societal Platform Thinking is a kind of wrap-around that allows all these platforms to work together to actually serve society. So, let me give you a very quick example in education, which we all know is highly complex, and that while we try to keep the child at the center, a host of people and institutions are required to help children learn and to keep them learning, right? So the team used all our new thinking to help India’s union government build a national education platform that they wanted to call DIKSHA. This educational infrastructure also creates a bridge between the familiar physical world of the textbook and the classroom, and bridges it to the emerging digital world. So for example, through this effort, India’s state governments had printed QR codes in 600 million textbooks in about 16 languages in the past year, and teachers are creating digital content on this platform that links to the static chapters in the textbook and makes students get any time access to learning. 

And just see where that led us recently. When the pandemic forced schools and colleges to shut down, the education system had to go online. It was extremely urgent to stem the loss of learning to 320 million children in India. And surprisingly, teachers, parents, and children seem to adapt and shift very quickly to this platform. And just look at the statistics. 1.2 million teachers trained, 175 million learning sessions done, on this government platform, just in these past few months. And a lot of innovation has also gone into making sure that those who don’t have access to digital devices can also participate, and we call that online for offline. That is the power that public institutions can pull together in this digital age. But to achieve this, we really believe that every actor, and every institution has to hold one core value that we, as a team, hold very dear – to restore agency. Because we all know that talent and innovation is everywhere, we have to unleash it so that more people can become part of the solution instead of remaining part of the problem.

The point is, after all, digital platforms are just digital platforms! But what makes it play well for society is the power of intent. And even the power of intent is not enough, we also have to deploy the grammar of that intent. That’s why we think what we call Societal Platform Thinking (but it is just one way, many other people are doing similar things) is critical, because it incorporates the design principles shown here, that allow people to appreciate that grammar of intent and to use that grammar to create their own language, their own poetry, their own prose, if you will, to fulfill their societal missions. As a team, we are very excited with this approach and the potential of this digital age. We are eager and impatient to collaborate with everybody, and what’s happening here is music to our ears. So let’s just get together and make digital technology work harder to service society.

Democracy’s Handmaiden: Humour. In today’s India, we need more of a funny bone in our public life

In these dark times, there is no harm in easing up with some sharp humour. Like the coronavirus, humour is infectious, but can spread much needed joy. The world over, social media is lighting up with witty memes around the pandemic. Bumbling politicians have been prime targets, and especially President Donald Trump. “Calm down, everyone,” reads one meme, “A six-time bankrupted reality TV star is handling the situation.”

But that is the US, where comics can get away with a lot, without political backlash. Where in fact, politicians themselves can create the humour.

In 1985, I was lucky to be a reporter in Grand Rapids, Michigan, where former President Gerald Ford hosted a three-day conference on ‘Humour in the Presidency’. Ironically, Ford was hardly known for his sense of humour. When asked why he had hosted a conference where he himself might be the butt of many jokes, he disarmingly said, “I thought a look at the lighter side of politics may help us to realise that perhaps sometimes we take ourselves too seriously.”

This is the crux of the issue, then and now. When politicians take themselves too seriously, and when the public takes its politicians too seriously, unintended yet harmful consequences can emerge. Imagine if more people had laughed outright at the self-important demagogues of the past century. Could that have prevented some from taking their own absurd and dangerous ideas to fruition? We don’t know; but it is worth thinking about.

The Ford conference was a refreshing change after the humourless years of the Nixon presidency, where America had perforce to look into the dark soul of its politics and its president. There was a steady stream of jokes about US presidents, with Ronald Reagan, Jimmy Carter, and John F Kennedy as the favourites. Conference speakers remarked on how the smarter politicians would make self-deprecating jokes before others could mock them.

President Kennedy had the best flair for it. Criticised for bankrolling his campaign with his father’s money – he retorted, “I just had a telegram from my famous Daddy: Dear Jack. Don’t buy a single vote more than is necessary. I’ll be damned if I am going to pay for a landslide.” Similarly, Reagan was very skilled at winning over crowds and critics with his jocular manner. “I’m not worried about the deficit,” he famously said. “It’s big enough to take care of itself.”

In today’s India, perhaps we need more humour in our public life. Are our politicians able to joke about themselves? Or do they mainly use ridicule? And what about us? Do we lack a political funny bone?

India has had a long, strong history of political satire. The kingdoms of India appointed court jesters or vidushaks to lighten the atmosphere. They would take pot shots at the public, at visitors and sometimes at the king himself. Remember the stories of Tenali Ramkrishna, Birbal, Gopal Bhar and Gonu Jha? Their job was to bring wit and humour to expose oppression and injustice.

Through India’s freedom struggle too, there were many lighter moments. Sarojini Naidu’s descriptions of the Mahatma as Mickey Mouse and Little Man did not anger him. Instead, he signed off as Little Man in his letters to her.

Today, too, we have a burgeoning number of stand-up comics, especially in Hindi. At increasing personal risk, they take sure-fire aim at our politicians, who manage routinely to generate great material for satire. But in India, this is still a cottage enterprise compared to the full-fledged industry in the US, now in full spate through Trump’s term.

Arguably, today, there has been a chilling effect on our humorists. Cases of sedition have been initiated on cartoonists and others, for criticising the government or the ruling party. Intensive trolling and threats have inundated those who raise important issues in jest. Certainly, today’s humorists have to be braver than their profession should require them to be.

As citizens, we should renew our understanding of why political humour is critical to society. Historically, too much power and secrecy has often coincided with a lack of tolerance for satire, leading to a breakdown of trust between the public and the government. Humour can provide a safety valve when social pressures are building. It can inform us about social relations.

Concentrated power without feedback loops is dangerous. We all know the story of the emperor’s new clothes. When they mock elites, humorists can hold leaders accountable. They create safe space for us to think through things, to question our beliefs and to change our minds.

That’s precisely why governments and politicians don’t like humorists. They hate to be challenged. But it is also why the samaj must support humorists. We need mirrors held up to us; we need new ways to refract reality.

Of course, there is a Laxman Rekha that is crossed at great peril to both humorists and society. Comics need to practice both restraint and sophistication. They need sensitivity to local histories and culture. But offence is taken, not given. Even if some humour makes people in power uncomfortable, it may simply be because the truth sometimes hurts.

The best example often comes from the top. At the White House, when Eleanor Roosevelt, wife of President Franklin Roosevelt was asked where the President was, she said, “Where the laughter is.”

Would that we could say the same, here, and soon.

Times of India


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Rohini Nilekani | Casual Conversations with Citizens

This is an edited version of Rohini Nilekani’s conversation with Gopal Sankaranarayanan, as part of the Casual Conversations with Citizens series. Rohini shares her experiences of life and encounters with the law, rights, and most importantly, her ideas of justice.

I grew up in a fairly middle class household in Mumbai, and my parents wanted the best for my sisters and I. My mother was from a land-owning feudal setup but wanted us to have a liberal, convent education and be independent. The stories we were told, and the values we were taught said that wealth does not come from possessions or money, but a good education and how it is applied.

My grandparents inspired me a lot as well. My grandfather, Babasaheb Soman, was from the Belgaum-Khanapur area. Despite being in the legal profession, he spent most of his time trying to convince his clients not to go to court, which in turn meant that he did not earn much money. My grandmother, on the other hand, came from Gwalior as a young second bride to Babasahed Soman. Her father was an ambassador to the court, so she came from palatial surroundings to my grandfather’s relatively humble home.  

Their stories were told a lot. I didn’t meet my grandfather –  he worked with Gandhi during Champaran, and died just before Independence. But his stories are alive in our family. My grandmother, who I did meet, showed me how to really live. Having gone from wealth to humble living, she decided to go into severe austerity for the last 20 years of her life by living in one single room. So it was quite a journey.

I met Nandan in December 1977, when he was at IIT and I was at Elphinstone College in Mumbai. At the time we were young and free and trying to be radical, and not thinking about wealth. Even 10 years into Infosys, nobody thought we would come into this kind of unprecedented wealth.

Law and the Power of Knowledge 

​​As a journalist you get to see people encountering the law, because you write their stories. I remember as a cub reporter, I had to report on a murder, for which I had to think about issues of justice, policing, and crime. I think as a reporter you are constantly doing stories that involve jurisprudence in some form, but otherwise journalists don’t really encounter the law. In fact, we’re quite privileged in that regard. A good example of this is when I was covering a protest against a dowry-related act of violence that had taken place. Some people had killed a woman, so we were outside that house, and I had my camera and my notebook with me. When the police came, all those people got arrested, but I didn’t because I was also reporting. Which is to say, when you’re reporting, it’s a very different privilege.

Later, when I went to see how a high court functions, I was quite appalled because nobody could hear the judge. The audio system was poor and the crowd was too big, there was so much confusion. I saw a lot of people outside. One fellow was actually crying when I was talking to him, saying, “This is the 30th time I’ve come, and my case has been adjourned. My life is falling apart”. It really bothered me that something as simple as decent and competent access to a court is not a reality for most people. 

So I’ve always been interested, both as a journalist and writer and because my grandfather was also in the legal profession, about the issues of law in society. How does the law interface with society? Who learns from whom? It’s a two-way conversation, but often not discussed enough in the public domain. It seems to be hiding behind black robes sometimes, but it should be out in the public domain because law is about society. And so those issues are really important to put out into many languages, into casual conversations on the streets and in our homes, and that’s what made me suggest the idea of a portal that makes the law easy to understand for ordinary people. 

We still need to find ways to make lawmaking more transparent. In this, civil society plays a big role. I think we are also to blame as voters. I’ve said this before – we don’t realize that lawmaking is a very critical function of the legislators we elect and then expect to solve our personal problems individually. If we also took the time to understand that making good laws is a significant part of the work that legislators must do, then they can have a conversation with us to say, “Okay we are thinking of such a law, do you even have an opinion on it, then we can represent you when those laws are being framed.” I think that needs to start happening and it’s a two-way conversation, we must use our legislators. We can have civil-society organizations step in, so there is a much broader democratic consultation before laws are made.  

There is also an issue with the regulation of laws. There is no law that says, for example, that people can go and dump effluents in Vrishabhavathi river in Bangalore. Nothing allows you to do that. But people wait for everybody else to be asleep and go and do it. So, how many policemen, how many people do we need to watch over other people’s bad intent from being practiced? We need our governance institutions to step up and say, “Look, this pollution is going to affect all of us together.” So, we definitely have deficits of governance and regulation. We have deficits in terms of how laws are framed. And this is a wonderful time for more people to get involved with these issues of law and society and do all they can to improve the discourse, at least. Everyone can be a part of that and reduce some of the polarization in thinking. How can we do much more preventive work like mediation outside the courts? How can we think of ways where people can do much more peacemaking and prevention before things even reach the courts? So, I think there’s a role for a lot of people to get engaged with these questions.

We need to give first-time legislators a primer on how to go ahead with lawmaking. The work that PRS Legislative Research and Vidhi Center for Legal Policy are doing are good examples. Vidhi is trying to help legislators and parliamentary committees make laws that are more clear, contemporary, and within the frame of the constitution. PRS Legislative Research, on the other hand, is helping legislators and parliamentarians understand what laws are on the table, how to make better votes happen around them, and how to have better debates. 

Finally, when it comes to the judicial academy, it should be similar to medical education where you have continuing education to retain your license to practice. Given that change is happening at a dizzying speed, especially because of technology, this is the right time for it, because otherwise how are judges supposed to keep up? 

Gender is a Cross-Cutting Theme 

I’m not a career woman in the conventional sense of the term. As a journalist I only worked for a few years, after which I did a lot of freelancing. I gave up my job when my daughter was born because I found it hard to juggle both. But I was in a privileged position to be able to do so, and to take six years off from work to dedicate to my children because Nandan was very busy at the time. Additionally, my profession allowed me to write articles and do simple things on the side, so I was able to take advantage of that.

In that way, I did have the struggles that other working women have. All the things that women have to balance can be very tough. The demands keep changing and you have to make many sacrifices, because it is impossible to do it all, no matter what people say. Something has to give. If you’re lucky, you have a support system around you. Which is why it is so necessary that we work with men and boys, so that we can enable them to become the support system that women need. 

In my three decades of work so far, what I’ve seen is that no matter which area you work in, gender is a cross-cutting theme. Take water, which is an area I have worked on for 15 years now – the burden of water is on women at a household level, and in that way gender is an important part of our work in water, though we do not necessarily call it out. 

At a macro level, as a writer and a reader, when you are looking at what’s happening around us and trying to unpack things, you begin to think about the other side. In this case, that is thinking about who a woman is dealing with – she is dealing with a man on the street, or her husband, or her father, or her son, or somebody who has a different way of looking at women’s empowerment perhaps than she does. That makes her choices very complicated.  

Having thought of this I then began to look at young men, and asked myself where do all these things spring from? What is the root of patriarchal thinking? What do young males think when they are 13 and their hormones are raging? 

It was this line of questioning that made me look at what work was being done in this area, to try to support more of it, and create a whole portfolio across India where young men can safely examine their masculinity and come to terms with who they are. This is very necessary if we want women’s empowerment.

The Need for Collaboration 

In terms of collaboration, there are two kinds of models that we can look at. The first is between philanthropists, and the time has come when philanthropists globally are recognising the need to work together. This is an important point in the journey of The Giving Pledge where if we look at the difference between how much has been promised versus how much has been given, there is a huge gap. People don’t necessarily know how to give money, it’s not so easy. There are many intermediary organizations that are also helping bigger philanthropists, bigger foundations to connect with smaller first time donors. And there are many, many more open spaces for that sharing and discovery. So this is actually a very great time for that. 

In this context, there is a need for all of us to learn from those who have given better and given more. Thankfully, there are many intermediary organizations that are helping the bigger philanthropists and foundations connect with smaller first-time donors. Additionally, there are many open spaces for that sharing and discovery. It’s a great time for cross-learning in the space of philanthropy. 

The second kind of collaboration is between philanthropists and the government. Here, it is especially important to note that the money that even a philanthropist like Bill Gates has is nothing compared to what the government has. However, what philanthropists or people who want to invest in social change do possess is the ability to take some risks with their capital. They can say, “Let’s just try something. And if it fails then we’ll try something else.” This is not a luxury the government has. 

Indian governments, whether at the center, state, Panchayat, or even the municipality level – are usually open to suggestions. From there, it is a journey of co-creation between the government body and the philanthropist. The government body will have ideas, because they have budgets, schemes, or programmes, and as a philanthropist you have to fit into all of that. But you do get the space to innovate and that’s the important thing. 

Take Arghyam as an example. Approximately 10-15 years ago, there were marvelous institutions doing work on groundwater, at a time when there were no groundwater laws. Arghyam, in collaboration with these civil society organizations, came up with something called Participatory Groundwater Management which is now a cornerstone of all government policy on water. Which is to say that it is possible to find space and opportunity to work very well with the government. 

On Successes and Learnings 

When I think about my success, the first success that comes to mind is Pratham books which I co-founded in 2004. When we set it up in Bangalore, our goal was to get a book in every child’s hand. I stayed there for 10 years, and the next team came in and took it on. Over the years, millions of children have been able to get books in their own language, get them free or at very affordable prices, access them across the country, and soon all across the globe, thanks to the Creative Commons platform we created. I think that I consider it a genuine success. 

If we are considering the future of citizens as lawmakers and law abiders, it is especially important to ensure that children learn better. To this end, I have worked with two kinds of organizations. With EkStep, our mission is to increase access to learning opportunities for 200 million children by next year. I think we are on track to do that because we are working very closely with all the governments – approximately 28 or 30 states now want to develop a platform for getting teachers to teach better and access resources. EkStep does not create content. Instead, it supports the whole content creation ecosystem. In that sense, we do not decide what needs to be taught, but we focus on ensuring that whatever is being taught is being taught better, be it in terms of access, ability to discover, or ability to share. In essence, it is a technology enabled platform. 

On the other hand, organizations like Akshara Foundation, which I have been involved with deeply, looked at the importance of teaching values, what the atmosphere in a classroom should be like, and what the relationship between children and teachers should be. Together, I think we are able to engage with different parts of the system. The present is a great time for us to really engage with the whole school system so that children are more curious and connected to issues of future citizenship. 

The other success that comes to mind is Arghyam, where we’ve made some serious inroads in policy when it comes to water. We’ve been able to support dozens of organizations that have been working on the ground for decades. The government has already come out with two massive schemes in water, the thinking for which came from some of Arghyam’s partners. These policies in turn impact millions of people across the country. 

A learning experience that stands out for me was with an organization called Nagarik. I had just lost a very dear friend in a ghastly accident and so we set up this organization for road safety in 1992. We were spectacularly unsuccessful. Though there were amazing people like Sivakumar and Kiran Mazumdar and Jagdish Raja involved, we just didn’t know what to do. We were perhaps a little ahead of our time and we were doing the wrong things and under-investing, and so it did not work. But it taught me that just passion and unstructured use of your time is not going to make any change possible. Knowing what I do today, I would do Nagarik very differently. But that is how we learn – by failing. 

The Need for a Strong Samaaj

There are issues that remain unresolved in India on ground water, and that’s just one example of the commons. So, who owns the commons? Whose land is it? Whose water is it? We haven’t really resolved that. Different countries have resolved this in different ways, but personally I worry about the hard edge of that. To say that either the community owns it, or the private sector can be given a lease on it, or the state holds it in trust and decides whether the private sector gets it or you and I get it – they are all problematic constructs. So, we need a stepped-up governance architecture on the public commons. We have to use the principle of ‘subsidiarity’ where possible. For example, even if we say the state is a trustee of the commons, we have to leave some of it to be solved at the most local possible level. So, panchayats under the 73rd amendment need to be rejuvenated now but many local water bodies can be managed through dialogue and within those small areas or even across, within district boundaries. So, in practice, community resources are being managed by communities.

Once in a while a heavy-handed law will come down and an eminent domain will be called in and will say, “We are putting a fine here, we are putting a road here,” and there’s always conflict at those points. But I don’t even know if this can be resolved once and for all. We have to keep learning from the best examples available to us and then framing and sharpening our laws accordingly.

But you see, it’s when it comes to finite public resources that all these conversations arise. In education, if you have five extra books, I don’t get one less book. I can get five books too. If you get an education, I don’t get less of an education. But when it comes to these finite public goods, that’s when these contestations arise, and I think those discussions are still wide open in India. And we have to be wary of saying that the state will be the final authority. The common thread that runs through all my work is the dynamic continuum between Samaaj, Bazaar, and Sarkaar. Today, we need to strengthen Samaaj because right now it is very divisive and polarized. We have to start a deep conversation as to what is a good society. And then, therefore, redefine the role of the state and the market so that they remain accountable to the larger public interest. Otherwise, we fall into the trap of becoming consumers of the market or subjects of the state and forgetting that the real work for all of us, as citizens, is to contribute to a good society. We have to co-create good governance because the state alone will not do it. We have to co-create good markets that work for us, because the markets alone will never do it.

With this in mind, we need to be thinking about how we re-invest the commons with regenerative property so that more people can use them equitably and in a just manner. This is something the Samaaj sector needs to collectively think through. Here, the law needs to be engaged to enable implementation in a way that is equitable and just, and looks at intergenerational justice. These are the issues that keep me interested and I get to support so many good organizations that are deeply thinking through these issues.

The Future of Indian Philanthropy

Going forward, India’s super wealthy need to be more generous and more transparent about how generous they are. There are some people who are very generous and don’t like to talk about it. But for more people to increase their generosity, we need to build bridges of trust amongst the wealthy. People often get insecure and feel the need to protect their wealth. When economies are doing well or when people see a trajectory for their children, they are reassured and become more generous.

Even if people are more generous, I hope that philanthropy doesn’t remain charity. I also hope that philanthropy and justice do not remain octagonal, and that there is more convergence between the two. Because it is true philanthropy when you have understood there are structural issues of inequity that you have to address through your philanthropy.

That being said, you can’t do it alone. Nobody has figured out how to have a perfectly equitable society, but we can move towards an ideal where this kind of runaway wealth becomes structurally impossible to garner, because nobody needs this kind of wealth. So, how do you then, in your philanthropy at least, keep some portion of your portfolio to look at issues of justice, to find organizations you can trust who will work on these issues, so that the burden of philanthropy itself is reduced on people. That’s a long, hard journey for many people. And we also need many more institutions working on justice to better communicate what they do and the importance of their work, so that they are able to attract investments. So, there’s lots of work ahead but it’s a very exciting time because people have recognised how interconnected our destinies are.